Privacy Policy

GDPR & Privacy Policy

Introduction

Defined Complex Solutions Ltd (DCS) recognise that the personal information we receive is held in a position of trust. We therefore seek to fulfil that trust by adhering to general principles regarding the protection of personal information. This Privacy Policy explains how we collect, use, share, and protect information gathered through this Site and during other interactions you may have with Defined Complex Solutions LTD.

Scope

This Privacy Statement applies to personal information collected on websites, mobile applications, or

controlled widgets embedded in communication platforms (“Sites”) and personal information collected in connection with DCS’s business operations, such as information from business clients, private

individuals or employees’ human resource data.

Personal Information as used herein, is any information that can be used either alone or combined with

other information to identify an individual or that can be directly linked to an individual.

This Privacy Statement describes Defined Complex Solutions Ltd.’s collection, use, and distribution practices with respect to personal information.

Information Collection

Defined Complex Solutions Ltd does not require you to provide Personal Information to access any portion of our public website. Only Personal Information you voluntarily provide to us is collected.

DCS maintains physical, technical, and administrative safeguards to protect your non-public personal

information. We may also collect product and service information and provide these statistics to others in an aggregate form where the information has been de-identified for support purposes. Personal information collected via DCS’S Sites may include, but is not limited to:

· Contact information, such as name, address, email, telephone number, fax number, organisation

name, and/or job title

· Unique identifiers and preference information marketing preferences, internet protocol (IP)

address, browser type, operating system, computer or mobile device, or navigation and

clickstream behaviour

· DCS may collect, keep, and use Personal Information obtained through the Sites to provide you with access to the Sites. This information may be collected when you:

· Create an account with DCS

· Request a product demo or receive information about our products

· Request customer or technical support

· Apply for employment

· Request to be contacted, i.e. through our website or at exhibitions

· Receive our products or services

Basis for Using Personal Information

· Compliance with legal requirements or obligations – DCS may disclose Personal Information

as permitted or required by law when we believe in good faith it is necessary for safety purposes,

required for legal reporting, necessary to protect our legal rights or enforce our Terms of Use or

any applicable rules or to protect the rights of others.

Marketing

Defined Complex Solutions Ltd market in a number of ways, including, but not limited to, email marketing campaigns. We may use your Personal Information to inform you of other products or services offered by DCS. We do not sell, rent, or lease our customers lists to third parties. In order to help provide our services, we occasionally provide information to other companies that work on our behalf.

Tracking Tools

Your browser may give you the ability to control cookies. How you do so depend on your browser and

the type of cookie. Certain browsers can be set to reject all browser cookies. If you configure your

computer to block all cookies, you may disrupt certain web page features and limit the functionality we

can provide when you visit or use our Sites. If you block or delete cookies, not all the tracking that we

have described in this Policy will stop. Some browsers have a “Do Not Track” feature that lets you tell

websites that you do not want to have your online activities tracked.

How long we keep information.

Defined Complex Solutions Ltd will retain your Personal Information for as long as reasonably necessary for legitimate business purposes.

Security

The security and confidentiality of your personal information matters to us. For this reason, Defined Complex Solution Ltd has physical, technical, and administrative controls in place to protect your Personal Information from unauthorised access, use and disclosure. DCS evaluates these safeguards on an ongoing basis to help minimise risks from new security threats as they become known. However, as is the case with all websites, DCS is not able to guarantee security for data collected through our Site.

Rights

You may contact us at any time to request access to, rectify, or erase your Personal Information. You also have a right to the objection to or restriction of processing, as well as the right to data portability, when! applicable. If DCS has processed your Personal Information based on your consent, you have a right to withdraw it at any time. To exercise your rights, please write to us at the contact information provided below. Please note that additional information will likely be requested from you to honour the request. If you receive any marketing email from DCS, you may request to have your Personal Information removed using the unsubscribe link, or reply email address, provided within the content.

Updates to Privacy Statement

This Privacy Statement may be amended at any time. If material changes are made in how Personal

Information is collected, used, disclosed, or otherwise processed, this Statement will be updated and

notices will be prominently posted on the home page of our Site. Any material changes to this Privacy

Statement will be effective at the time of our posting of the notice of the update.

The Statement was last updated on 14/04/2025.